Reference

What You Agree To When You Open an Account

These terms set out the rules that apply to your mekar28 account — how you access the lobby, how your wallet transactions are handled via DANA, OVO or GoPay, and what both sides are responsible for.

Account Eligibility RulesDANA, OVO & GoPay Wallet TermsFair Use & ConductAccount Suspension PolicyJurisdiction & Local Law

Explore the Lobby Read FAQ

ACCOUNT SECURITY & DATA

How We Handle Your Account and Data

Data We Hold

We collect only the account data needed to verify your identity and process wallet transactions via DANA, OVO or GoPay. We do not sell your personal data to third parties or use it outside the scope of these terms.

Cookie Use on mekar28

Our platform uses session cookies to keep you logged in across the lobby and to remember your wallet preference between visits. You can manage cookie settings through your browser at any time without affecting core account access.

Account Security Steps

Each login triggers a verification step — either an OTP sent to your registered number or an email confirmation. Never share this code. If you suspect unauthorised access, contact support immediately via live chat and we will lock the account while we investigate.

Request a Change or Correction

If you believe data we hold about your account is incorrect, you can submit a correction request through the support email listed in your profile. We will review and respond within a reasonable period as set out in our privacy policy.

TERMS CONTACT PATHS

Reach Us About Your Account Terms

Live Chat Support Open the chat widget inside your account dashboard to ask about any term or condition directly. Our team handles account policy questions and can clarify wallet usage rules for DANA, OVO or GoPay.

Email Your Query Send a written question about these terms to our support address shown in your account profile. We respond to policy-related emails and keep a record of every exchange for your reference.

Account Help Centre Your account dashboard includes a help section where common terms questions are answered — covering wallet linking, transaction rules, account suspension grounds and how to request a terms clarification in writing.

How These Terms Apply to Your Account

mekar28 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on mekar28, you confirm that you have read and agree to these terms in full. They apply to every session you open — whether you load the lobby on mobile in Bekasi or switch to a desktop browser mid-evening. The terms govern

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your account registration, the way deposits are sent through DANA, OVO or GoPay, withdrawal requests and verification steps, and any communications between you and our support team. We may update these terms when our services change; we will notify you via your registered account email before
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any material change takes effect. Continued use of your account after that notice counts as acceptance. If any section of these terms conflicts with local law in your region, that section applies only to the extent permitted by law. Eligibility to access the platform depends entirely
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on the rules in your local jurisdiction. We do not override local regulations — if access is restricted where you are, these terms do not create any entitlement to use the service. Your account is personal and non-transferable; sharing access or credentials with another person is
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a breach of these terms.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These are the questions we hear most from account holders about how our terms work in practice — covering wallet rules, account access, data rights and what to do if something changes.

No. Deposits must come from a wallet registered in your own name. Using another person's DANA or OVO account is a breach of our terms and may result in the transaction being reversed and the account reviewed.

We may suspend or close the account depending on the nature of the breach. We will contact you via your registered email before taking action, except where immediate suspension is needed to protect account security.

We send a notice to your registered email before any material update takes effect. Logging back into your account after that date means you accept the revised terms. Minor wording corrections do not require a fresh notice.

Access and eligibility depend on local law in your specific region. These terms apply only where use of the platform is permitted. No part of this document creates a right to access the service where local law restricts it.

Yes. Send a written request to our support email listed in your account profile. We will compile the data we hold on your account and respond within a reasonable timeframe as outlined in our privacy policy.

Using automated tools to access the lobby, creating multiple accounts, misrepresenting your identity during GoPay or OVO wallet verification, or attempting to manipulate transaction records are all examples of conduct that violates these terms.

What You Agree To When You Open an Account

How We Handle Your Account and Data

Data We Hold

Cookie Use on mekar28

Account Security Steps

Request a Change or Correction

Reach Us About Your Account Terms

Common Questions About These Terms

01 Can I use someone else's DANA or OVO account to deposit?

02 What happens to my account if I break these terms?

03 How will I know if the terms have changed?

04 Do these terms apply differently depending on where I am in Indonesia?

05 Can I request a copy of my account data?

06 What counts as a fair-use breach under these terms?

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